The City of Ottawa provides emergency housing and shelter information to individuals and families who need shelter. There are several types of emergency shelters located in Ottawa. Shelters offer meals, shelter, and case management, and ensure that all clients are assessed and referred to the social and health services they need. Each shelter has a housing support worker to help clients find housing in the community.

If you or someone you know needs shelter, please call the City and make a request for a placement. A placement officer will refer you to the best available shelter.

During business hours (Monday to Friday), call 613-560-6000. After hours and on the weekend, call 3-1-1.