The Ombudsman of Ontario is an officer of the Provincial Legislative Assembly, independent from government and political parties. The Ombudsman investigates complaints about services provided by the Government of Ontario and its organizations. He also conducts systemic investigations on important issues about government services, which can affect large numbers of people. The Ombudsman cannot deal with matters regarding federal or municipal governments (except in the case of closed meetings), courts or judges. The Ombudsman is a place of last resort when other approaches to resolve complaints have been tried. The Ombudsman represents neither the government organization or the person complaining. Services are free and confidential. Complaints may be made in writing, by telephone, in person or by fax. No fees. Hours: Monday to Friday, 9 a.m. to 4:30 p.m.